1st Line IT Support Technician
  • Job title:1st Line IT Support Technician
  • Location:Aldridge
  • Job Level:Assistant
  • Business Area:Business Technology & Consulting
  • Contract Type:Permanent
  • Ref number:AZ03166

Are you interested in working for a rapidly evolving company?; Want to be supported by a learning and development team as you grow?; Ready to return to work and redefine your career aspirations whilst leaving room for flexibility?

Who are Azets

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!

We are a top ten accountancy firm in the UK and are the number one largest SME practice.

Day to day duties


  • Act as a first response to calls on our landline
  • Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
  • Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference
  • Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
  • Recognise trends of tickets and notifying the relevant teams when necessary
  • Escalate major incidents quickly & effectively to 2nd line Technicians
  • Effectively and tactfully handle urgent/sensitive tickets
  • Provide administration of the email filtering solution

What are we looking for?

  • Good knowledge of the Microsoft Office suite
  • Understanding of networking protocols, specifically TCP/IP
  • An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
  • Good knowledge Microsoft Exchange and Microsoft 365
  • Understanding of file system permissions
  • Good knowledge of Active Directory
  • Troubleshooting of printers, scanners and multifunction devices
  • An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune

What's in it for you?

Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK

Interested in hearing more about Life at Azets

Azets is open to suggestions for flexible working arrangements that will not impact delivery in this role. Please talk to our Recruitment Team about what you think could work so that we can bear this in mind during your application process.

#LI-Hybrid #LI-RL1