Client Services Manager
  • Job title:Client Services Manager
  • Location:Birmingham
  • Job Level:Manager
  • Business Area:Payroll
  • Contract Type:Permanent
  • Ref number:AZ03146

Are you interested in working for a rapidly evolving company?; Want a career where no two days are the same?; Want the flexibility to work from one of our many offices across the UK?

Who are Azets

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!

We are a top ten accountancy firm in the UK and are the number one largest SME practice.

The opportunity

  • As a Manager at Azets, you will have the ability and motivation needed to:
  • Own and manage a client portfolio with higher level of client responsibility, as well as overseeing your team’s portfolios and having an input to workflow planning
  • Deliver revenue and profitability targets
  • Foster enduring client relationships
  • Develop and inspire our smarter people plan

Day to day duties

  • Work with the Payroll SLT to develop, a robust service delivery model
  • Attend all client service review meetings
  • Produce monthly client service reports for KPI’s
  • Gathering feedback from payroll teams and clients to continuously improve the service offering
  • Use Azets systems to export data to be analysed
  • Design a new joiner training plan to ensure new joiners are proficient to process payrolls using existing systems and processes

What are we looking for?

  • Strong attention to detail and accuracy
  • Advanced Excel skills
  • Confident stakeholder management
  • Good communication skills
  • Ability to work under pressure and manage multiple tasks
  • Ability to translate data into value-add MI to enable sound decision making and insight 
  • Highly organised and responsive with the ability to work to SLAs and tight deadlines

What's in it for you?

Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK

Interested in hearing more about Life at Azets